Returns & Refund Policy

At Frondly, we want you to feel confident when placing your order.

If your order arrives damaged, incorrect, or there is a serious issue with delivery, please contact us within 48 hours of receiving your package. To help us review your request quickly, please include your order number and clear photos of the issue.

Because our products are live plants and natural items, slight differences in size, shape, or color may occur and are considered normal. These natural variations are not considered defects.

If a package is lost in transit, please contact us and we will work with you to find an appropriate solution.

We do not accept returns for reasons related to personal preference, minor natural variations, or care issues after delivery.

If your request is approved, we may offer a replacement, store credit, or refund depending on the situation.

Our goal is always to provide a fair solution and make sure your experience with Frondly remains positive.

For any refund or return request, please contact our support team with your order details.